Most items listed on this website are not held in stock at our premises (unless otherwise stated) and are rather ordered from various suppliers manufactured in Cape Town as orders are placed. While we constantly update the site's prices and product stock levels based on information from our suppliers, it is important to keep in mind that your order could take approximately three weeks until you receive it.
- Door-to-door Courier (via Dawn Wing, Citi-Sprint, FastWay or FedEx):
NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.
Your order will be delivered directly to your door. Please note that your order's weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address. To receive an estimate on the delivery charge, please enter your delivery details in the Estimate Delivery box on the Shopping Basket page.
We currently do not ship to remote locations such as farms and mines.
Collection from Lighting Matters` Offices:
Please note that due to the Coronavirus pandemic, we are no longer accepting collections.
How long will delivery take?
Typically, we'll start manufacturing as soon as we receive your online order. As we only make the light fittings upon receipt of order there's quite a process that needs to take place. Generally, you'll receive your order within 20 working days. Delivery timeframes for each courier are displayed on the checkout page before you complete the order. These timeframes are valid for business days, and take effect from the time that we dispatch your order.
If you're not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.
What happens if I don't receive my order?
All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It's at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.
If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the prescence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.